Q&A:
Q: How early should I arrive for my service?
A. 5-10 minutes. Arriving prior to your appointment will give you ample time to check-in and relax before your service begins.
Q: What if I am Running Late?
A. In the event that you might be tardy, please email me so that I can take necessary action or make special arrangements if able to. *If you are 10-15 minutes late to your appointment, I will have to reschedule your appointment and assess a late fee.
Q: How do I get to Emerson Salon?
A. Directions are available here.
Q: What is Hair Guy Lancer’s Children and Pet policy?
A. For safety reasons, and to maintain a relaxing environment, please make other arrangements for your children and pet care.
Q: What is Hair Guy Lancer’s inclement weather policy?
A. When King and/or surrounding counties are under winter weather advisory or warnings, and you believe it would be unsafe or impossible to travel to our salon, I respect the safety of others and in these cases do not require a 48-hour cancellation. In inclement weather cases, please notify me at least 12 hours prior to your appointment if you absolutely cannot make it to the salon. I can always get to the salon during inclement weather to serve my clients who have scheduled appointments.
Q: What if I am not happy with my service?
A. I strive to make each and every guest happy before they leave on their appointment day. In the event that you are not happy with your service, let me know within 2 weeks after your appointment so I can make it right for you! Your satisfaction is top priority, and I appreciate prompt communication.
*Please note, any refund for services provided will be determined on a case by case basis.
Service Courtesies
Gratuities
Gratuities are traditionally offered in recognition of exceptional service, so I would not presume to include them in my prices. Should you wish to tip, you can do so directly at check out.
*Gift cards do not include gratuities.
Reservations
My guests are seen by appointment only. Please keep in mind that weekends and evenings often fill up early.
I highly suggest that all of my clients pre-book their next 2-3 appointments before leaving the salon.
Payment
Cash, Visa, MasterCard, Discover, American Express, and Gift Cards are all acceptable forms of payment. Lancer does not accept paper checks.
Social Media Waiver and Cancelation Policy Agreement
Cancellation Policy
In the event that you need to cancel or reschedule your appointment, please notify me within 48 HOURS prior to your appointment.
***Hair Guy Lancer reserves the right to charge your account up to 50% of the scheduled service price when cancelling or rescheduling “the day of” your appointment.***
***Hair Guy Lancer reserves the right to charge your account up to 100% of the scheduled service on NO-SHOWS. In addition, all future appointments will be cancelled, and any account balance must be current before Lancer will accept future booking requests.